Shipping & Returns

It usually takes about one business day for us to process your order. As soon as we’ve verified all of your information, your order will be shipped  and we’ll send you a shipping confirmation email. Please Note: If your order contains a pre-order item, it will not ship until the pre-order item becomes available. 

We use U.S. Postal Service for shipping to PO Boxes, APO/FPO addresses.

We don't accept any customer's own shipping method (Federal Express, UPS, DHL/Airborne, or any other company) for any order.

Standard shipping to Alaska & Hawaii may take longer.

HOW MUCH IS THE SHIPPING & HANDLING?

                   STANDARD SHIPPING CHARGE

                           PRIORITY SHIPPING∗

                       OVERNIGHT SHIPPING∗

∗Orders to AK and HI, will incur an additional $5 charge.

DO YOU CHARGE SALES TAX?

Sales tax is only applied to orders that are shipped to California residents. We are in California and we are required by state regulation to charge sales tax on orders shipped within California. There is NO SALE TAX on orders going to any other states.

WHAT IS SHE GLAM's RETURN POLICY?

Our 100% guarantee ensures that every item you purchase at SheGlam meets your standards. If you are not satisfied with your purchase, you may return unworn merchandise with all tags attached within 7 days after receiving your order for an exchange or refund. If the item is post-marked past the 7 days allowed, it will be refused and sent back to the customer. Your returned item(s) must not show any sign of wear, have any scent (perfume, cigarette smoke), make-up stains or other damages and must have all original tags attached. If the item shows any damage or any sign of wear it will be sent back to the customer. 

A 20% restocking fee will apply on all returns for refund. No refunds/returns on orders of 3 or more dresses - only exchange are allowed. No Exceptions. No restocking fee will apply for exchange for all in stock items. Customer can only exchange once.

Customer will be responsible for shipping charges in case of any exchange for any reason both incoming or outgoing packages. Credits or charges due will be issued to the original credit card.

Please note that all exchanges are processed as a return and then issued as a new order. You will first receive a credit issued back to your original payment method for the item(s) you are sending back and then be charged for the exchange upon shipment. Please allow ten (10) business days for your return/exchange to be processed.

Initial shipping fees as well as return and exchange shipping costs are not refundable.

- You will be notified via email once your return/exchange has been received and a credit or exchange has been processed.

- Please note that your exchange item may be out of stock by the time your return is received.

- If your exchange is out of stock or on back order, a refund or store credit must be issued.

- If your exchange is out of stock and you have already been issued a store credit or refund, you will be responsible for any new shipping costs on additional orders.

- If you received free shipping with your order that you want to return, you will be refunded for the price of the item(s) minus the Shipping & Handling price and 20% restocking fee.

   All SALE items are FINAL SALE! There is NO RETURN/EXCHANGE FOR ITEMS ON SALE 

HOW DO I RETURN AN ITEM?

You will find a return and exchange form enclosed with your order. To return an item, fill out the appropriate portion of the form and enclose it with the merchandise you are returning. Please indicate on the form whether you would prefer a refund or an exchange, and allow ten business days for your return or exchange to be processed. We will notify you via e-mail of your refund once we have received and processed the returned item. Initial shipping fees as well as return and exchange shipping costs are not refundable.

For more guestions & answers please visit our CUSTOMER SERVICE or CONTACT US

              SHIPPING TO CANADA

We are pleased to announce we also ship to Canada. All orders are charged in U.S. dollars and ship via standard or express shipping.

Please note that any additional duties, custom charges, DDP, VAT, TVA associated fees or taxes are the sole responsibility of the customer.
- Shipping and handling charges are non-refundable.
- Orders generally take one business day to process
- Once processed, typical arrival time for orders shipped to Canada depend upon how close the destination is.

CANADA SHIPPING QUESTIONS:

WHEN WILL MY ORDER BE SHIPPED?
Standard time for processing your order is one business day. Please Note: If your order contains a pre-order item, it will not ship until the pre-order item becomes available.

WHEN WILL MY ORDER ARRIVE?
Typical arrival time for Canadian orders is 4-12 days. As customs clearance times may vary, please note that some orders may take up to a total of 20 business days.

SheGlam is not responsible for lost or stolen packages.

           INTERNATIONAL SHIPPING

We are pleased to announce we also ship internationally to: UNITED KINGDOM, AUSTRALIA, BRAZIL, RUSSIA, IRELAND, GERMANY, DENMARK, SLOVENIA, SINGAPORE.

If you do not see your country listed and you would like to purchase from us, please e-mail us and let us know where you're from!

All orders are charged in U.S. dollars and ship via standard and express shipping.

Orders generally take one business day to process.

Shipping and handling charges are non-refundable.
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. We have no control over such charges and cannot determine what they may be. Customs policies vary from country to country, so you should contact your local customs office for further information regarding any taxes or duties for which you would be liable.

Shipping time is generally 10-14 days. Your order could randomly be held by customs which may delay the delivery of your order. Please keep these things in mind when ordering internationally.

SheGlam is not responsible for lost or stolen packages.